Order Fulfillment and Delivery Policies
Orders placed before 4:15pm (PST) Monday through Friday will be processed the day they were placed. Orders placed after 4:15pm (PST) Monday through Thursday will be processed the next day. Orders placed after 4:15pm (PST) on Friday will be processed the following Monday. Orders placed on a holiday will be processed the following non-holiday business day. Once your package ships, we will send you an email with a tracking number and link so you can see the movement of your package. You can review your order status at any time by visiting Your Account.
Orders are shipped primarily by UPS and FedEx, but we may use DHL, USPS or other freight carrier at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)
We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy, the charge of shipping may be increased. In the event of a shipping charge increase, the customer will be contacted first and a shipping price will be negotiated. Please note that some items may be shipped out of different locations, and Ground delivery times may vary.
The above rates do not apply to international orders. Please call 800-886-5369 when placing an international order to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier by calling 800-886-5369.
If your shipment arrives late, you must notify us at 800-886-5369 within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.
Electronic Fulfillment - Certain products may be available for electronic delivery via email. These products include software activation codes and license keys. We have all of our license orders custom generated by the manufacturer, and this process can take up to 1-3 business days, at which point we can immediately provide that information via email. Certain restrictions may apply.