Policies

SecureSDWanWorks.com Shipping

Order Fulfillment and Delivery Policies

Orders placed before 4:15pm (PST) Monday through Friday will be processed the day they were placed. Orders placed after 4:15pm (PST) Monday through Thursday will be processed the next day. Orders placed after 4:15pm (PST) on Friday will be processed the following Monday. Orders placed on a holiday will be processed the following non-holiday business day. Once your package ships, we will send you an email with a tracking number and link so you can see the movement of your package. You can review your order status at any time by visiting Your Account.

Disclaimer:

When selecting overnight or two-day shipping, we will process and fulfill your order promptly if the product is available in our warehouse. However, if the item is out of stock, we will source it from our distributor.

While the cost of overnight shipping remains the responsibility of the customer, we will refund the shipping fee in the event of significant delays caused by the distributor. Please note that delivery times are subject to the distributor’s processing and shipping schedule.

Digital Licenses:

Digital licenses are custom-generated by the manufacturer, typically within 1–3 business days, ensuring they are secure, unique, and ready for activation.

We will send your license as soon as we receive it. If you don’t receive it within 1–3 business days, please contact us at [email protected], and our team will assist you promptly.

Tax Certificate:

If you hold a valid tax exemption certificate, please submit it to [email protected]. Once received, we will remove any applicable local and state taxes from your order.

Ensure the certificate is current and valid for the state where the purchase is being made.

Shipping Carriers:

Orders are shipped primarily by UPS and FedEx, but we may use DHL, USPS or other freight carrier at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)

Shipping Rates:

We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy, the charge of shipping may be increased. In the event of a shipping charge increase, the customer will be contacted first and a shipping price will be negotiated. Please note that some items may be shipped out of different locations, and Ground delivery times may vary.

The above rates do not apply to international orders. Please call 800-886-5787 when placing an international order to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier by calling 800-886-5787.

Late Shipments:

If your shipment arrives late, you must notify us at 800-886-5787 within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.

Electronic Delivery:

Certain products may be available for electronic delivery via email. These products include software activation codes and license keys. Certain restrictions may apply.

Sanctioned Destinations:

Notice - Bureau of Industry and Security (BIS) implements U.S. Government sanctions against the following countries: Cuba, Iran, North Korea, Sudan, and Syria

All products purchased are not permitted to be shipped out of the region where the products were purchased. It is against US law to export products to the following country: Cuba, Iran, North Korea, Sudan, and Syria.

Questions about your order?

Call a specialist for help with fulfillment, shipping, and delivery.

Contact Us Call 800-886-5369